Caucus Software Support Services
With Caucus version 5, we provide the best of both worlds --
free software with optional commercial-grade support.
Standard per year
Gold per year
Caucus software support means that we will resolve problems
with your Caucus site that are caused by the standard,
"out-of-the-box" version of the Caucus software.
Each support contract applies to a single server, site, or
installation of Caucus.
There is no limit to the number of incidents,
although you may designate only two individuals to
open a support incident.
For some problems, we may require ssh access to your server
to diagnose a problem.
We cannot be responsible for problems caused by local
modifications to or customizations of the Caucus software,
although we can often diagnose such problems.
For more details, see the formal
You may also purchase support
directly over the web.
Standard support includes problem resolution via e-mail
and Caucus conferences for two designated people from your
E-mail turn-around for problem resolution is always within
24 hours (next business day), and frequently much faster.
A support contract also includes all bug fixes and
the installation of software upgrades during the term of your
Gold support purchasers get all of the features of standard
support, plus a pager number that goes directly to a technician,
with rapid response during normal working hours (U.S. eastern time).
Free support is available from our on-line
open "support" conference.
Any Caucus manager or administrator
may participate, at any hour of the day.
We will do our best to answer questions in this conference,
but we cannot guarantee complete solutions.
You may find that this is a very effective way to share questions
amongst your peer Caucus users and organizations.